Terms & Conditions
Terms and Conditions of Trading – Justina Design
These Terms and Conditions of Trading apply to all consumer contracts between Justina Design and the Customer (‘you/your’) in relation to all sales of goods and services.
We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales. Goods supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the display model.
We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the colour of the product delivered. For clarity, we offer a free swatch service to view the swatches in your home environment. Leather goods are made from quality natural leather and accordingly they may not be uniform in colour or texture. As leather is a unique and natural material, the imperfections you may see due to healed scars, barbwire knicks, and other natural blemishes, are simply characteristics of genuine leather.
Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that errors may occur. We will rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.
The measurements of all furniture and furnishings made by us will be as accurate as possible, but are nevertheless approximate and subject to manufacturing tolerances up to and including +/- 5% of the total size. The measurements are the external maximum measurements taken from the highest, widest and deepest points.
We require payment in full before dispatch of goods. We can accept payment by Credit/Debit card, Pay Pal, Cheque, Cash or Bank Transfer.
The prices displayed on our website are accurate, however we reserve the right not to accept orders placed where the pricing is incorrect. In the unlikely event that this situation should occur we will inform you prior to any goods being produced. All orders sent outside the European Union are VAT free. The receiver will be responsible for all the customs and import duties.
From order to delivery we expect to complete the process within 6-10 weeks. For all purchases we will contact you to arrange a delivery when your furniture is completed. We will deliver your goods to any UK mainland address and to selected countries of the world. Please note that there may be a surcharge for all orders sent outside UK. All deliveries are completed subject to access. Our one or two man team will deliver to the room of your choice, unwrap the goods and ask you to inspect the goods before signing the delivery note. Our normal delivery teams will carry furniture up a maximum of two flights of stairs, higher deliveries will require lift access or alternative arrangements to be made by the customer.
After production it can take a few days for your items to be collected by the carriers. Please note our carriers operate on a 10 working days delivery service from the date of collection and will contact you approximately 3 days before delivery to book in. Our usual deliveries are completed Monday-Friday and Saturday. If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof. To ensure your claim is not rejected please make a note of any damage on the signed delivery note.
Returns and Refunds:
All of our bespoke upholstered goods are made to your exact specifications and therefore cannot be cancelled once we have accepted your order.
In respect of all "ready for sale" furniture you have the right to cancel your order up to 14 days after the delivery date in writing via email at or by letter delivered to us. You must keep the product in an as-new saleable condition and retain the original packaging in the condition it was provided.
We will accept the cancellation of a finished order (‘Goods’) subject to the following conditions.
The Goods must not have been made to your specification or otherwise personalised (‘bespoke’) to your requirements and your order was not placed following a showroom visit.
If these conditions are satisfied, the refund will be paid to you within 14 days of the date of cancellation or proof of return whichever is later. Refunds are issued via the method of payment originally used for the purchase of the Goods.
If you cancel, you are obliged to take reasonable care of any Goods delivered to you, which must be kept in a new unused condition. Goods returned through our carriers must be made available for collection on the day booked by the carrier.
In the unlikely event of a manufacturing fault or transit damage, all faults will be repaired in situ wherever possible. If this is not possible we will collect at our cost for factory repair. If the Goods are beyond repair we will offer a replacement of equal value and style where possible, free of charge.
If you wish to return an eligible item for any reason this will incur a return delivery charge. This includes items returned because they did not fit in your home.
Please note that our cancellations/returns policy does not apply to export orders or bespoke items.
The provisions of this clause apply in addition to your statutory consumer rights in relation to faulty or wrongly described goods. These rights are not affected by the guarantee.
For the purpose of this clause the guarantor is Justina Design.
All of our upholstered goods carry a 5 year guarantee against faulty workmanship and/or faulty materials in relation to wooden framework. All leather / fabric, components such as feet or zips and upholstering are guaranteed for 1 year. Title of the guarantee is non-transferable and shall remain with the original buyer. The guarantee does not cover wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.
Claims under Guarantee:
In the event of a claim under guarantee occurring please contact Justina Design in writing and we will advise you on how to proceed with your claim. All issues must be reported immediately on becoming apparent. Justina Design will not be liable for any issues that worsen due to a delay in reporting. In order to proceed with your claim we will require proof of purchase. We will endeavour to repair the defective goods free of charge. If a repair is not possible you will be offered a replacement of similar or greater value in a similar style to your product. Only if a suitable replacement is not available will you be offered a refund. We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the goods themselves. This does not affect your statutory rights.
Justina Design takes privacy seriously. We process your personal data in accordance with the General Data Protection Regulation 2018.
These Terms and Conditions of Trading are governed by and are to be construed in accordance with the laws of England and Wales.
The website is operated and owned by Justina Design.Our registered address and contact point for all written communications is: Unit 9, Maida Vale Business Centre, Maida Vale Road, Cheltenham, GL53 7ER